This web site is owned and operated by Pool and Patio who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Pool and Patio
Unit F, Rastrum Industrial Esate Harbour Road Rye TN31 7TE United Kingdom
Phone: 01424 797600
Fax: 01424 797705
|Making A Purchase|
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments via Paypal. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa, MasterCard, Switch/Solo. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling|
DELIVERY TO UK ADDRESSES: Pool and Patio offers free delivery to UK customers when their order subtotal exceeds 50.00 GBP. For orders 50.00 GBP or under, a flat fee of 4.00 GBP is charged for delivery. *Exception: Items marked "OV" (Oversize) have special delivery rules & additional fees. This includes Mosquito Machines, the Underwater Treadmills, etc. For these items, the special shipping charge will be noted.
DELIVERY TO NON-UK ADDRESSES: Pool and Patio offers delivery to customers outside the UK at a flat rate according to the delivery country. Rates according to country will be calculated during checkout. If you delivery country is not listed, please contact us for a shipping quote. Transit insurance can be arranged if requested. For any orders shipped to a Non-EU country, the buyer is responsible for any import duties.
ADDITIONAL INFORMATION: We use a national delivery company who delivers Monday-Friday, 8:30 am to 5:00 pm. Other options are available at additional cost. All good are fully insured while in transit to UK customers. If you receive damaged goods or if something is missing from your shipment, please contact us immediately so we can correct the problem. Our delivery company cannot collect payment at the time of delivery.
We deliver your order right away. We will normally ship in-stock orders within 24-48 business hours upon receipt of the order, pending stock is available of the item(s) requested . UK orders are shipped via Parcelforce24 or UPS, which are both 1 (business) day services. Orders shipping outside of the UK are normally sent via Parcelforce Euro Priorty and generally delivered within under 2-5 days of shipment, depending upon the location. We try to keep our website as up-to-date as possible with current availability information. If an ordered item has sold out, we will notify you immediately by email to inform you of the available options.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
All prices shown are inclusive of UK VAT.
|Credit Card Security|
When the order is placed at our website, you will be directed to send payment via Paypal's secure website.
We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01424 797600 (International +44 01424 797600) or fax us on 01424 797705 or write to us at Unit F, Rastrum Industrial Esate Harbour Road Rye TN31 7TE United Kingdom
Pool and Patio do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
*Please note: Returns are to be sent to our warehouse address in Rye. This address is noted on the invoice included with your parcel under "Returns Address". Returns should not be shipped to our office location. Please contact us if you have any any questions about where to ship a return.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.